📩 聯絡我們|Contact Us
請依來洽目的選擇正確的信筱,避免信件被归類错誤。
Please use the correct email for your inquiry so we can respond promptly.
| 📦 客服 & 訂單問題 Customer Service & Orders |
ningxi.studio@gmail.com |
| 🤝 品牌合作 & 藝術家聯名 Brand Collaboration & Artist Partnership |
ningxi-brandcollab.iafm.artist@proton.me |
| 💼 投資洽談 & Family Office Investment Inquiry & Family Office |
ningxi_vc.familyoffice@proton.me |
不屬於上述範疇的問題,請發信至客服信筱,我們會為您轉介。
For anything else, email our customer service and we'll direct you accordingly.
📬 Stay Connected with Ning Xi Studio & Co.
✨ Subscribe to our newsletter and be the first to know about new arrivals, exclusive drops, and stories that move you.
💬 Have questions? Chat with us anytime through Shopify Inbox — just click the chat icon on our store. We're always happy to help!
✨ About Ning Xi Studio & Co.
We don't sell necessities. We sell an attitude.
Ning Xi Studio & Co. was born in the quiet hours — in those rooms still glowing with screens in the dead of night, in those moments when you've given your all yet still feel something missing.
We understand your world, where success comes easier than expected, but true meaning remains elusive. Moments slip away, time cannot be held, and sometimes, even you cannot say who you truly are.
This is a sanctuary for breath and reflection. Here, you will meet that spirit — a little rebellious, a little luminous, awake yet yearning to dream.
We celebrate the inner light within you that longs to shine. Each creation is a conversation between kindred spirits, inviting you to bring this luminescence home.
🌟 專屬委託服務|Bespoke Commission Service
一對一專屬設計委託|One-on-One Custom Design Commission
我們接受 NT$200,000(約 €5,600)以上的專屬設計委託,包含客製化藝術品、當代珠寶及品牌設計創作。每一件委託作品都是世界上獨一無二的存在。
We accept bespoke commissions starting from NT$200,000 (approx. €5,600), including custom artworks, contemporary jewelry, and brand design creations. Every commissioned piece is one of a kind.
📋 委託流程|How It Works
Step 1|提出需求 Initial Inquiry
透過 ningxi.studio@gmail.com 聯絡我們,說明您的設計概念、預算範圍及期望完成時間。
Contact us at ningxi.studio@gmail.com with your design concept, budget, and expected timeline.
Step 2|確認提案 Proposal Confirmation
我們將與您進行一對一溝通,提供初步設計方向與報價。雙方以 Email 書面確認委託內容後,正式成立委託關係。
We will communicate one-on-one and provide an initial design direction and quote. The commission is formally established upon written email confirmation from both parties.
Step 3|支付訂金 Deposit Payment
確認提案後,需支付總金額 50% 訂金,方可開始製作。訂金支付即代表您已閱讀並同意本委託條款,製作隨即啟動。
A 50% deposit is required before production begins. Payment of the deposit confirms your agreement to these commission terms.
Step 4|製作進行 Production
製作期間我們將定期提供進度更新。珠寶及手工藝術品製作時間約 14 個工作天起,視複雜程度而定。
We will provide regular progress updates. Jewelry and handcrafted artworks take approximately 14 business days or more, depending on complexity.
Step 5|尾款與出貨 Final Payment & Shipping
作品完成後,您將收到成品照片確認。確認無誤後支付剩餘 50% 尾款,隨即安排出貨。
Upon completion, you will receive photos for confirmation. The remaining 50% balance is due before shipping.
⚠️ 委託重要說明|Important Notes
- 所有委託均為客製化製作,不適用一般退換貨政策。
All commissions are custom-made and are not eligible for standard returns or exchanges. - 訂金於雙方書面確認委託內容後方可退還;製作開始後恕不退還。
The deposit is refundable before production begins; non-refundable once production has started. - 歐盟消費者請注意:客製化商品依法豁免於 14 天冷靜期規定。
EU customers: custom-made goods are legally exempt from the 14-day cooling-off period. - 完整條款請見:客製化訂製條款與退換貨政策
Full terms: Custom Order Policy & Return Terms
🔒 Privacy Policy (GDPR & US Compliant)
We collect your name, email, and shipping address solely to fulfill your order. Your data is never sold or shared with third parties except as required to process your purchase.
You have the right to access, correct, or delete your personal data at any time. Contact us via Shopify Inbox or email us directly.
By using this site, you consent to our use of essential cookies. This policy complies with GDPR and applicable US privacy laws.
🚫 No Returns or Exchanges
All sales are final. We do not accept returns or exchanges for change of mind.
However, if your item arrives damaged, defective, or incorrect, please contact us within 48 hours via Shopify Inbox with a photo of the issue. We will file a claim with our production partner and arrange a replacement or refund for you.
Our products are produced and fulfilled by Printful. If you are unable to reach us, you are also welcome to contact Printful directly and reference our store name: Ning Xi Studio & Co.
👨👩👧 Parental Responsibility 💛
Our store is intended for adults. If a minor places an order independently, Ning Xi Studio & Co. is not liable for the transaction. We kindly ask parents and guardians to supervise their children's online purchases.
💬 Need Help? We're Here!
Reach us anytime through Shopify Inbox — click the chat icon on our store. We're happy to assist with orders, products, or anything else! 🌿